London Nest is hiring: Events & Customer Service Co-ordinator

London Nest is hiring: Events & Customer Service Co-ordinator

Job Description:

Your role will consist of providing customer service on site at one of our residences (The Curve, Zone 1, Aldgate), dealing with students on a daily basis and support our team in event organisation.

Essential skills:

Strong organisational skills

Excellent communication skills including oral, written and presentational; ability to express ideas clearly and concisely.

Sociable and able to deal with various customers

Ability to manage competing demands and frequent changes

Willingness to take initiative and responsibility for tasks you take on

Must be organised, resourceful, and a fast learner,who pays attention to detail.

Must be a team player, willing to take part in both team work and individually on creative projects.

Excellent administration skills

Fluent in English. Additional languages preferred.

Computer literate (word, excel…)


Customer service:

Organising & delivering welcome parties – every Sunday early evening

Pre-departure every Thursday: going to each room ensuring nothing broken and departure date is confirmed

Saturday and Sunday departures ensuring the room is left tidy by students

Saturday and Sunday arrivals: meet and greet, ensure rooms have been cleaned and are up to standard

Organising social activities in the evenings

Liaising with London Nest Operation Team to communicate any changes or concerns

Being on site engaging with clients and creating an entertaining atmosphere

Making sure clients complete feedback forms and leave positive reviews

Availability for emergency outside working hours


We do not treat interns any differently to our other team members. In return for an exceptional package, training induction and continual coaching we will expect you to drive the sales of London Nest to students.

Start date: 15th June 2018

Length of internship: up to 3 months. (Depending on performance the employment could become permanent.)

Induction period: 2 weeks

Internship package:Accommodation + expenses

Holiday: equivalent to 20 days a year plus bank holidays pro-rata

Working hours: 40 hours/week

Monday to Sunday with 2 days off per week (excluding weekends)

Apply now: To apply for this role, please send your CV and covering letter to:

Caroline Otu

Digital Marketing Executive
Caroline works in the marketing department of London Nest. Creating the promotional content, advertising videos on the website and writing frequent blog posts on top of monitoring all of the marketing analytics and web responses and updating the website, she is an integral part of the marketing team.