Cancellation Policy


18. Within 14 days from the moment of booking, you have the right to cancel your booking. This must be in writing (email) and we will refund you in full minus cancellation fee and bank charges if applicable.
19. After 14 days from the time of booking, which is when an invoice has been raised  you will have to settle the Invoice on agreed terms . Failure to make payment will result in cancellation of the booking and cancellation fees of £ 250.00 will apply. In cases where the invoice has been partially or fully settled no refunds will be permitted. The Tenancy can be transferred to an introduction made by tenant subject to approval in writing. Once the transfer has been settled refunds can be made less £ 250.00 in cancellation fees.
20. Full payment for the accommodation booking must be received two weeks before arrival at the latest.
21. Bookings are charged for a full week (7 nights) as standard.
22. In the case of full or partial cancellation of accommodation before arrival, two weeks’ notice must be given to the office staff during the normal office hours of Monday to Friday, not after office hours or over the weekend. London Nest reserves the right to cancel accommodation if payment is received late.
23. If your booking is modified after arrival and keys for the accommodation have been handed over no changes are permitted.
24. Any refund agreed will be made after the departure date as originally booked.
25. If, in exceptional circumstances, the accommodation booked becomes unavailable for reasons beyond our control an alternative will be arranged, but details may differ.
26. You agree to read the cancellation section of the terms and conditions of both London Nest and the accommodation provider prior to acceptance of the invoice and to be bound by these terms and conditions.
27. We will use our reasonable endeavours to recoup your payment from the accommodation provider on your behalf.
London Nest Limited, Aruna House, 2 Kings Road, Haslemere, Surrey GU27 2QA
Registered in England & Wales 07422337
VAT Number: 155859272


Accommodation regulation, furniture fittings and effects will be signed at check-in and tenants are liable for damages.