Cancellation Policy

Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail info@londonnest.com  at any time during the 7 days after we send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If you do that, we will make no charge and will return you any deposit or any payment of advance rent to you.

  1. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, we will release you from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement. If you have occupied the room prior to this, you will be charged £150.00 to cover our costs of preparing the Room for the replacement Tenant.

Cancellation policy for bookings made before 1st Nov 2017

  1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail info@londonnest.com at any time during the 14 days after we send you an e-mail confirming your booking is complete (the “14 Day Cooling-Off Period”). If you do that, we will make no charge and will return your Security Deposit to you.
  2. Before 1 August 2017 (provided the 14 Day Cooling-Off-Period has expired), you may cancel your booking by writing or sending an email to us at info@londonnest.com, but we will retain your Security Deposit.
  3. On or after 1 August 2017, unless you are still within the 14 Day Cooling-Off Period and have not collected the keys to your accommodation, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a New Tenancy. If a replacement Tenant is found for your Room, we will release you from your Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £150.00 to cover our costs of preparing the Room for the replacement Tenant. If no replacement Tenant is found for your Room we will be entitled to retain your Security Deposit until all amounts due under your Tenancy Agreement have been paid. No refund will be made of the Utility Guarantee Fee (as referred to in the Tenancy Terms and Conditions).