1.1 London Nest Limited (herein after called “London Nest”, “we”, “us” or “our”) organises and acts as an accommodation agency for clients who wish to be offered or supplied with accommodation in London.
1.2 “Client” or “you” means a person or persons who request London Nest to act as a facilitator to enable them to obtain accommodation in London.
1.3 “Accommodation Provider” means the landlord or accommodation provider set out on our website, marketing materials, booking forms, invoices and confirmation forms.
1.4 “Booking Form” means a clients request, using any method of communication acceptable to London Nest, to reserve accommodation.
1.5 “Invoice” means the form setting out the details of your reservation including the total amount payable to us.
1.6 “Confirmation Form” means the receipt for the accommodation that you have paid in full.
1.7 “Residence” refers to student residences in London.
1.8. “House-share” refers to houses that are rented on a room basis between different tenants.
2. London Nest role
2.1 We shall act as a provider for you to effect accommodation reservations unless notified to the contrary. We do not own or operate any accommodation. All bookings are subject to the terms and conditions of the accommodation provider.
2.2 We may, at our discretion, assist those clients who are in dispute with an Accommodation Provider. However, we shall not thereby be liable or become liable in any way in connection with any such matter. You accept that any possible remedies shall be against such Accommodation Provider only.
3.1 To book, please provide us with a fully completed booking form as found on our website: www.londonnest.com or can be requested by e-mailing: email@example.com The minimum age for booking accommodation is 16 years. Accommodation bookings for clients less than 16 years of age must be completed by either a parent or guardian.
3.2 To make a residence booking you are required to pay in full 2 weeks prior to arrival. In paying for your accommodation we assume you have read these terms and conditions.
3.3 To make a house-share booking you are required to pay in full 2 weeks prior to arrival. In paying for your accommodation we assume you have read these terms and conditions.
3.3 We shall acknowledge your booking by e-mail within 48 hours. If you do not receive a Booking Form from us within 48 hours of making your Request, then please Contact Us: +44 20 7697 0009.
3.4 Once the Booking has been made, we shall check the availability of the specific accommodation requested by you. All bookings made by us are subject to availability.
3.5 Should the specified accommodation requested by you be available, we shall send you an invoice. Please review this Invoice carefully to ensure you agree with the details set out and ensure that you are satisfied with these terms and conditions.
3.6 Following your acceptance of the invoice form and consent to these terms, you will be requested to pay London Nest for your full accommodation in accordance with Clause 4. We shall endeavour to make your booking in accordance with the details set out on the Request for Payment Form.
3.7 If we are unable to offer you a place in the accommodation as set out on the invoice, we will provide you with alternative options. If none of these meets your requirements we will refund your payment and/or deposit, less any bank charges incurred by us.
3.8 If a problem arises that has not been covered by these terms and conditions, we reserve the right to take any fair and reasonable action that we think in our sole discretion is appropriate.
4. Price, Payment and Deposit
4.1 The final price shall be the quoted price on the invoice. Please note that the price of the accommodation may change at any point.
4.2 If your booking is made in the two-week period preceding the commencement of your accommodation, then full payment shall be due and payable upon receiving the invoice and in any event before your accommodation or language course commences. Failure to do so may result in your course or accommodation being cancelled and the loss of your deposit.
4.3 No payment from you by bank transfer, credit or debit card will be accepted by us until the amount is confirmed by our bank as having cleared in our bank account.
4.4 On receipt by us of full payment for the accommodation, language course or additional services (see Clause 8) you will be issued with a confirmation form as receipt for your enrolment.
4.5 Until full payment has been received, you will not be accepted into your accommodation.
5. Payment Methods
5.1 You can pay by bank transfer (made payable to “London Nest Accommodation Trust Account”). Please ensure that you state your full name as the reference on the bank transfer, so that we can identify your payment, and send us by e-mail a copy of the proof of your transfer.
5.1.1 All bank charges in connection with the bank transfer to us shall be borne by you. If you are making a transfer from a non-UK bank a charge of £15 GBP will be added to your total amount payable to cover any bank charges payable.
5.1.2 Our payment details are set out below:
Sort Code: 40 – 01 – 06
Account No: 62559021
Swift Account / BIC: MIDLGB2105F
Address: 90 Baker Street, London W1U 6AX
5.2 You can pay your deposit or payments up to £1000 by credit or debit card. For greater amounts than £1000 please pay by bank transfer.
5.2.1 There is a credit card charge of 3% for using your credit or debit card to cover the bank charges levied upon us. You are requested to fill in the credit card authorisation form and return to us by e-mail.
6. Residential Accommodation (less than 8 weeks) & Cancellation
6.1 All accommodation is subject to availability and early booking is advisable.
6.2 There is a £95 agency fee charge per person for direct bookings for accommodation administration.
6.3 Full payment for the accommodation booking must be received two weeks before arrival at the latest.
6.4 Bookings are charged for a full week (7 nights) as standard.
6.5 We recommend clients take out health and travel insurance. London Nest is not able to accept responsibility for loss or damage to personal property.
6.6 In the case of full or partial cancellation of accommodation before arrival, two weeks’ notice must be given to the office staff during the normal office hours of Monday to Friday, not after office hours or over the weekend. London Nest reserves the right to cancel accommodation if payment is received late.
6.7 If less than two weeks notice is given two weeks accommodation will be charged, plus the standard agency fee charge.
6.8 If accommodation is cancelled after arrival, four weeks’ payment will be taken, plus the accommodation finding fee.
6.9 Any refund agreed will be made after the departure date as originally booked.
6.10 If, in exceptional circumstances, the accommodation booked becomes unavailable for reasons beyond our control an alternative will be arranged, but details may differ.
6.11 You agree to read the cancellation section of the terms and conditions of both London Nest and the accommodation provider prior to acceptance of the invoice and to be bound by these terms and conditions.
6.12 We will use our reasonable endeavours to recoup your payment from the Accommodation Provider on your behalf.
6.13 For certain residences we offer an Advanced Purchase Rate that carries it’s own specific additional terms. Any booking with Advance Purchase Rate must be paid in full at booking, cannot be altered and is non refundable.
7. House-share accommodation
7.1 All house-share accommodation is subject to availability and early booking is advisable.
7.2 There is a £95 agency fee charge per person for direct bookings for accommodation administration. Where relevant there is a futher £35 reference fee and £50 check-in inventory fee.
7.3 Terms and payments vary according to the landlord. You will sign a contract direct with the landlord. All payments will go direct to the landlord apart from the agency fee. The landlord sets terms and conditions for booking and cancellation.
8. Complaints Procedure
8.1 We aim to provide service of a standard that is acceptable to all clients. If we fail to do this we want to know about it. This will enable us not only to deal with a specific problem but also to avoid it happening again. Our main objective is to respond promptly and effectively to any client dissatisfaction as it arises. If you are not satisfied with our service, please talk to us immediately. We shall try to solve the problem quickly and informally.
8.2 If informal discussions do not solve the problem and a client wants to register a formal complaint the process is as follows:
8.2.1 Make the complaint to London Nest either in writing or orally. London Nest will keep a record of the conversation and will attempt to resolve the matter in person or by letter within 5 working days.
8.2.2 If the client wants to pursue the complaint further, they will be asked to put the complaint in writing to the Director of London Nest, the letter should be marked ‘private and confidential’.
8.2.3 The Director will respond to the complaint in writing within 5 working days. The written response will summarise what investigation has been carried out and what action is proposed in order to resolve the matter.
8.2.4 All complaints will be recorded and kept on file. All complaints are subject to the London Nest’s confidentiality policy.
9. Internet access
9.1 London Nest cannot guarantee this service or provide technical support. You should use appropriate firewall software and virus protection as use of this service is at your own risk
10. Additional Services
10.1 We may act as a facilitator for you to arrange additional services such as Airport Transfers, Insurance, Events tickets and other services not listed here, when specifically instructed by you. We do not own or operate any licensed taxi firm, insurance broker or ticket agency or other facility. Final prices quoted will include all booking and handling charges. All bookings are subject to the terms and conditions of the service provider.
10.2 We may, at our discretion, assist those Clients who are in dispute with a service provider. However, we shall not thereby be liable or become liable in any way in connection with any such matter. You accept that any possible remedies shall be against such service providers only.
10.3 It is your responsibility to provide the necessary information to enable us to complete the booking of additional services. For example, when we arrange an Airport Transfer for you, we will need the full flight information or when arranging Insurance for you, we will need the dates between which you require the cover.
10.4 If, for any reason, you cancel or curtail any additional services you will be responsible for full cancellation charges applied by the service provider. At our sole discretion, we will retain any handling charges due to us.
11.1 Our services are provided at your own risk. We cannot be held liable for any damages, claims, liabilities, costs, losses (including indirect and consequential losses) or accidents incurred or suffered by you or to your property. Nothing contained in these terms and conditions shall restrict or exclude our liability for death or personal injury caused by our negligence.
12. Data Protection
12.1 We shall comply with the provisions and obligations imposed by the Data Protection Act 1998 in storing and processing personal data. All personal data acquired by us in relation to you shall be made available on written request.
13.1 Any notice required to be served in relation to these terms and conditions shall be written in the English language.
13.2 Any provision of these terms and conditions which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of these terms and conditions.
13.3 No waiver or forbearance by us (whether express or implied) in enforcing any of our rights under these terms and conditions shall prejudice our right to do so in the future.
13.4 We shall not be liable for any default on our obligations due to any exceptional circumstances beyond our reasonable control.
13.5 Our express written approval is required for any variation to these terms and conditions.
14. Law and Jurisdiction
14.1 These terms and conditions are subject to the laws of England and Wales.
14.2 In relation to any legal action or proceedings arising out of or in connection with these terms and conditions, you irrevocably submit to the exclusive jurisdiction of the English courts.